tk99 Responsible Gaming
Gaming is truly enjoyable only when it remains a source of fun. tk99 wants every player to play with awareness, within their limits, and on their own terms — never under pressure.
For Ages 21+Gaming is Entertainment, Not a Living
At tk99, we believe online betting and casino gaming is a form of entertainment — not a guaranteed way to earn money. Every player should play with their own financial situation and mental wellbeing in mind. Reading our Terms and Conditions carefully will help you understand the steps we take to ensure responsible behaviour.
When you start playing with the mindset that you must recover lost money, it stops being fun. Increasing bets to chase losses, borrowing money to play, or lying to family members — these are signs of a problem. If you notice these tendencies in yourself or someone you know, now is the right time to seek help.
Under our Privacy Policy, your account information and gaming history are kept secure. If, as part of responsible gaming, you wish to set limits on your account or take a break, that request is also kept confidential.
For Ages 21 and Over Only
To register at tk99 and take part in any betting or casino activity, a player must be at least 21 years old. Minors are strictly prohibited from opening an account or playing. If we become aware that a minor is playing, their account will be closed immediately.
Self-Limit Tools
tk99 provides several features that let you manage your own gaming. A brief description of each tool is given below.
Set Your Deposit Amount
Set an upper limit on how much you deposit per day, week, or month. Once a limit is set, it takes effect immediately.
Control Your Playing Time
Decide in advance how long you will play in one session. When that time is up, your account will automatically alert you.
Take a Temporary Break
If you want to stop playing for a while, you can temporarily close your account for 24 hours, 1 week, or 1 month.
Long-Term Account Closure
If you feel you need to stop playing altogether, submit a self-exclusion request to our support team. This can apply for a fixed period or permanently.
View Your History
Log in to your account at any time to view your betting, win/loss, and deposit/withdrawal history. Review your own spending patterns yourself.
24/7 Live Chat and Email
For any limit settings or account changes, contact us via live chat or email at any time of day — support is available in both Bengali and English.
Warning Signs of a Problem
It is important to recognise early when a gaming habit is becoming a problem. Be alert if you notice the following signs in yourself or someone you know.
Trying to Recover Lost Money
Feeling the urge to place bigger bets after a loss to win back what you lost.
Hiding from Family or Friends
Lying to people close to you about your betting or how much you are spending.
Borrowing Money or Spending Savings to Bet
Taking loans or using emergency savings to fund gaming.
Playing Longer Than Planned
Wanting to stop but repeatedly giving in to the urge to play just a little more.
Feeling Restless When Not Playing
Becoming irritable, anxious, or uneasy when you cannot play.
Neglecting Work or Relationships
Gaming causing harm to your professional responsibilities, family relationships, or social life.
Asking for Help Is a Sign of Strength
If you are struggling, do not face it alone — seek help. Below are ways to get support from various sources.
tk99 Support Team
Our 24/7 live chat and email support team speaks Bengali. Let them know about setting account limits, self-exclusion, or any concerns you have.
Family and Trusted People
Talk to a close family member or a trusted friend — someone you would feel comfortable opening up to. Having an honest conversation can often be the very first step.
Professional Advice
Speak with a mental health professional or counsellor. In Bangladesh, professional support for gaming addiction is available at various hospitals and mental health organisations.
Tips for Responsible Gaming
Before playing at tk99, it is a good habit to set some personal rules. This keeps gaming enjoyable at all times and helps you avoid unnecessary problems.
- Set a fixed budget before you start playing and decide not to go beyond that limit.
- Do not place extra bets out of emotion trying to recover money you have lost.
- Do not bet while drinking or under stress — your judgement does not work properly at those times.
- Take breaks during play and do not forget to eat, sleep, and spend time with family.
- Do not treat winnings as a source of income — every outcome is entirely based on chance.
- If you feel the urge to play is getting out of control, contact our support right away.
For answers to more common questions about responsible gaming, read our FAQ, where many frequently asked questions are answered clearly.