tk99's Privacy Policy

1 Introduction and Scope

tk99 takes the privacy of its platform users very seriously. This Privacy Policy ("Policy") sets out what information is collected from you when you use the tk99 website, mobile application, and all related services, how that information is processed, and what your rights are.

By using any tk99 service, you are considered to have accepted the terms described in this Policy. This Policy supplements the Terms and Conditions and both documents apply together. This Policy remains in effect at every stage, from user account registration through to completing transactions.

This Policy applies only to information collected through the tk99 platform. Third-party websites or services have their own privacy policies, for which tk99 is not responsible.

2 What Information We Collect

2.1 Registration and Identity Information

Information you provide when creating an account is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Address details (where applicable)

Users must be at least 21 years old to open an account with tk99. The identity verification process is carried out to confirm this age requirement and to maintain the security of the platform.

2.2 Financial Information

Financial transaction information is required to process deposits and withdrawals. This includes bKash, Nagad, Rocket, and Upay account numbers as well as bank account details. This information is used solely to complete transactions and to prevent fraud.

2.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform
• Cookie and session data

3 Purpose of Using Information

Collected information is used for specific and lawful purposes. tk99 does not collect any unnecessary or excessive information.

3.1 Account Management

Information is used for creating your account, verifying login, password recovery, and account security. This is the foundation for providing a personalised and secure experience.

3.2 Transaction Processing

Financial information is used to successfully complete deposits and withdrawals, verify payments, and detect potential fraud. Transaction data is verified to ensure a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.

3.3 Customer Support

Your account-related information is used when providing customer assistance via 24/7 live chat and email, so that issues can be resolved quickly and accurately.

3.4 Security and Compliance

Information is processed to detect unlawful activity, protect accounts, and comply with applicable laws and regulations. Monitoring user behaviour in accordance with responsible gaming guidelines and taking precautionary action when needed is also part of this.

3.5 Platform Improvement

User activity is analysed to improve platform performance, add new features, and enhance the overall user experience.

4 Data Storage and Security

tk99 adopts advanced technical measures to protect user data. Every data transfer is handled through SSL (Secure Socket Layer) encryption, which protects the exchange of information from third-party access.

Stored data is kept in encrypted databases. Server access is restricted and governed by strict internal security policies. Only authorised personnel can access specific information on a need-to-know basis.

The retention period for data depends on the nature of the information and the purpose for which it is used. Account information is retained for as long as the account is active and for any period required by law. When a user closes their account, no additional data beyond regulatory requirements is retained.

5 Sharing Information with Third Parties

tk99 does not sell users' personal information to third parties for commercial purposes. However, limited information may be shared with trusted parties in specific circumstances:

5.1 Payment Processors

Necessary financial information is shared to complete transactions with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers. This information is shared solely for the purpose of executing specific transactions, and the relevant service provider's own privacy policy applies.

5.2 Technology Service Providers

Technology service providers required to operate the platform (such as server hosting and data analytics) may have access to limited information under contractual confidentiality obligations.

5.3 Legal Obligations

Information may be disclosed as required to comply with court orders, government directives, or applicable law. In such cases, every effort is made to notify the user in advance where legally permitted.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tk99 website and app. Cookies are small data files stored on your device that help improve your platform experience.

6.1 Essential Cookies

These cookies are used to maintain login sessions, manage security tokens, and ensure the basic functionality of the platform. They cannot be declined, as the platform will not work properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalised experience.

6.3 Analytics Cookies

Anonymous statistics are collected to understand how the platform is being used. This information is used to improve the platform and does not identify any individual.

Cookies can be managed by changing your browser settings. However, disabling essential cookies may limit some services.

7 User Rights

Every user registered on the tk99 platform has certain rights over their personal information.

7.1 Right to Access Information

You may request a copy of your personal information held by tk99 at any time. This request can be made through customer support and the information will be provided within a reasonable time.

7.2 Right to Correct Information

You have the right to request correction if any of your information is inaccurate. Some information can be changed directly from account settings; in other cases, corrections are made after verification.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You have the option to object to the processing of information for non-essential purposes such as marketing communications or optional analytics. This request can be made via 24/7 live chat or email.

8 Protection of Minors' Information

All tk99 services are exclusively for persons aged 21 and above. No information is knowingly collected from minors (persons under 21).

Age verification is in place during the registration process. If a minor registers by mistake and this is identified, the account is immediately closed and all related information is deleted.

If you are aware that a minor has registered with tk99, please notify our customer support immediately.

9 Changes to the Policy

tk99 reserves the right to update this Privacy Policy as needed. If any significant changes are made, registered users will be notified in advance by email or through the platform.

Continued use of the service after changes are made is considered acceptance of the updated policy. It is therefore advisable to read the policy regularly.

If you have any questions about this policy, you may find answers in the FAQ section or contact our customer support directly.

10 Contact and Complaint Resolution

For any questions, concerns, or complaints related to this Privacy Policy, please contact us:

• Live Chat: Instant support available 24/7 — in both Bengali and English
• Email: [email protected]

When we receive a privacy-related request, we aim to respond within a reasonable time. Complex requests may take additional time, in which case you will be informed in advance.

To learn more about tk99's overall policies and user responsibilities, visit the About Us page.